Privacy Policy

This notice describes the personal information Qbet Casino collects when you visit our website or hold an account with us, the reasons we are permitted to use it, and the choices available to you. It applies to our website, mobile interface and all customer communications.

Last reviewed 27 January 2026

Information we gather

When you open an account we record identification details: full name, date of birth, residential address, email address, telephone number and the currency you select. These fields are mandatory because our licence conditions under the Tobique Gaming Commission and Curacao eGaming require us to establish who our customers are before allowing real-money play.

During verification we collect copies of a government-issued photographic document, proof of address dated within the last three months, and evidence relating to the payment method you use. Where our anti-money-laundering thresholds are met, we may additionally request documentation showing the origin of the funds being deposited.

Our servers automatically log technical information each time you connect: IP address, approximate location derived from it, browser and operating system identifiers, device fingerprint, referring page and timestamps. Gameplay records — stakes, results, balance movements, bonus activity and session durations — are stored as part of the transaction record required by our regulators.

Correspondence you send us is retained in full. Live chat transcripts, emails and any telephone calls with our support team are stored as evidence in the event of a later dispute.

Lawful basis and purpose

We process account and gameplay information because it is necessary to perform our contract with you: without it we could not maintain a balance, settle a wager or process a withdrawal. This basis covers the bulk of ordinary account activity at Qbet Casino.

Identity checks, source-of-funds enquiries, sanctions screening and transaction monitoring are carried out to comply with legal obligations imposed by our licensing authorities. We cannot waive these steps at a customer's request, and refusal to supply the documents requested will result in account restriction.

Fraud detection, bonus-abuse analysis, collusion monitoring and network security fall under our legitimate interest in protecting the platform and our honest customers. We balance that interest against your rights and limit the analysis to what is needed to reach a decision.

Marketing by email, SMS or push notification is sent only with your consent, which you may withdraw at any moment without affecting anything you have already received. Withdrawing marketing consent does not close your account or affect service messages about security, payments or terms changes.

Sharing with third parties

Game content is supplied by licensed studios whose servers determine outcomes. When you launch a title, a pseudonymous session identifier and your stake data pass to that provider. Studios receive no identification documents and no payment credentials.

Payment institutions, card networks and cryptocurrency processors receive the minimum data required to authorise a transaction. Full card numbers are handled by PCI-DSS compliant processors and are never written to Qbet Casino databases; we retain only a token and the final four digits.

Identity verification bureaux, anti-fraud networks and, where applicable, credit reference agencies are consulted during onboarding. Regulators, law enforcement and courts receive information where a valid legal instrument compels disclosure, and in such cases we are sometimes prohibited from notifying you.

We do not sell personal information, and we do not rent contact lists to advertisers. Any processor acting on our behalf is bound by a written agreement restricting them to our documented instructions.

Storage, security and retention

Data is held on encrypted servers within the European Economic Area with additional replicas held for continuity. Transfers outside that area are governed by standard contractual clauses or an equivalent safeguard recognised in the destination jurisdiction.

Traffic between your device and our platform is protected by TLS. Access to production records is restricted by role, logged, and reviewed periodically; passwords are stored as salted hashes and are never visible to our staff, who will never ask you to disclose one.

Account records, transaction histories and verification documents are retained for a minimum of five years after your final activity, as required of licensed operators for audit and anti-money-laundering purposes. This obligation continues after account closure and overrides a deletion request for the affected categories.

Marketing preferences, self-exclusion registers and internal risk markers are kept for as long as needed to honour them. A self-exclusion record in particular must survive account deletion, otherwise the exclusion could be defeated simply by registering again.

Your rights and cookies

You may request a copy of the personal data we hold, ask for inaccurate details to be corrected, object to processing based on legitimate interest, request restriction while a dispute is examined, or ask for a portable export of the information you supplied. We respond within one month and may extend that period for particularly complex requests, telling you if we do.

Requests are submitted through the contact points below and require identity confirmation, since releasing an account file to an impostor would be a far greater breach than a short delay. There is no charge unless a request is manifestly excessive or repetitive.

Strictly necessary cookies maintain your session, remember your language and support fraud prevention; these cannot be switched off without breaking the service. Analytics and advertising cookies operate only after you accept them in our consent banner, and your choice can be revised at any time from the cookie settings link in the footer.

If you believe Qbet Casino has mishandled your information, please raise it with us first so we can investigate. You retain the right to complain to the data protection authority in your country of residence, and to the relevant licensing body, regardless of our response.

This notice is published for transparency and does not create contractual rights beyond those granted by applicable data protection law. Where a mandatory legal or licensing obligation conflicts with a preference you have expressed, the legal obligation takes precedence. Qbet Casino may revise this notice; material changes will be announced by email or by an on-site notice before they take effect.